International Shipping, Warranty and Return Policy

International Shipping, Warranty and Claim Policy - VinaTap Vietnam

1. International Shipping & Delivery Policy

• Incoterms Supported: We primarily operate under FOB (Free on Board - Ho Chi Minh Port), alongside CFR (Cost and Freight) and CIF (Cost, Insurance, and Freight) terms tailored to your destination port requirements.
• Production & Dispatch Lead Time: The production and dispatch window is confirmed in the written quotation for the selected product and packing.

2. Quality Assurance & Product Warranty Policy

3. Claims, Returns and Dispute Resolution Policy

Due to the nature of bulk international agricultural exports across long sea voyages, physical returns of container-load goods across borders are generally impractical. Instead, VinaTap enforces a strict international claim and discrepancy resolution procedure:

• Claim Notification Period: Any claims regarding cargo damage, quantity discrepancies, or specification mismatches must be formally submitted in writing within 14 calendar days of container arrival at the destination port, accompanied by official port discharge reports and photographic/video evidence.
• Resolution & Compensation: If a substantiated defect or discrepancy is verified to originate from factory manufacturing or packing errors, VinaTap will offer mutually agreed commercial remedies, such as credit notes for future orders, replacement shipments, or financial compensation proportional to the affected volume.
• Exclusions: Claims resulting from improper container unloading, severe maritime weather damage covered by marine insurance, or incorrect on-site storage conditions at the destination will not be covered under factory warranty.

Google Maps Location

Visit our factory location: No. 99 Provincial Road 864, Kim Son Commune, Dong Thap Province (10km from old My Tho city in Tien Giang, right at the foot of Rach Mieu 2 Bridge).

Frequently Asked Questions (FAQ)

• Q: What happens if a container is delayed during international shipping?
  A: VinaTap provides full tracking support and works closely with global shipping lines to update clients, though transit times are subject to carrier schedules and port customs clearance.
• Q: How are marine insurance and transit risks handled?
  A: Under FOB terms, marine insurance is arranged by the buyer. Under CIF terms, VinaTap covers transit insurance up to the destination port as per contractual agreements.

Internal Links

Explore our professional export categories: Wholesale Cocopeat, Coco Husk Chips, and Grow Bags and Slabs.

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